Hotel Escalade - Poiana Brasov

The location

It was not as described in Booked.net. There was no pool or spa facilities so I was rather disappointed. There was also no non-smoking policies. People were smoking at the bar and at breakfast.

Even if it shows in Booking to be a 3 star hotel, we stayed in the 4 star part of the hotel - so we have been given a very nice hotel room with good facilities. Regarding the food, breakfast was simple but good. The location is also great, right on the main road - free parking and lots of spaces were available. I really enjoyed staying here and I would definitely recommend it to my friends.

The spa area and the room - very clean and cosy

The water in the pool was a bit cold

friendliness

spa doesn't work in the morning

The staff were excellent - Alex in particular was extremely helpful with skiing and everything i needed. The pool and spa was lovely and again the pool staff were excellent, friendly and helpful. Thank you!

The hotel is 200m from lifts, nice pool, large rooms

The always will try to give the worths room

Location is perfect, close to the slopes with parking available.

The hotel is well located, within walking distance of most attractions in Piana Brasov

Although the hotel was mostly empty when we arrived on a thursday, we were given an apartment located over the kitchen, resulting in early morning and late evening noise from blenders and other food preparing activities. There was also construction or repair work being done in the hotel which meant more noise. That lasted for two days. Although the hotel manager was nice and apollogised for all inconveninces, the regular reception staff was spaced out, not knowing what is going on and rude in behaviour. Over all a bad experience, would not reccommend the hotel.

This hotel has a very good location for winter sports enthusiasts being very close to the cable cars and the ski rental centers. The hotel staff was very pleasant and helpful. They allowed us to do a late checkout so we were able to catch an extra full day of sking.

Breakfast was great, the location couldn't be any better for walking to any skii slope or nice restaurant. The staff really wanted to make our stay feel very welcome.

Pool and spa area would close too early (8:30)

Location

Water in the pool was cold also cold in the sauna

Good hotel,staff was very good,it was clean,it was access to many activities at the hotel,the food was good,like coming back.

Schönes Hotel, Freundliches Personal Essen im Restaurant ist empfehlenswert.

Sauberkeit Zimmer ließ zu wünschen übrig. Um 10:00 Uhr Frühstück war das Buffet schon halb leer und die Eier, Rühreier kalt. Kaffee war im Thermosbehälter so eingebrannt, dass er bitter schmeckte. Samstags war Hochzeit und bis 3:00 Uhr nachts war es sehr laute Musik. (Zimmer lag gegenüber Speisesaal)

Die Gegend und die Vielzahl der Angebote

Das Personal könnte besser geschult sein und wenigstens wissen welche Fernsehsender laufen

- Personal sehr hilfsbereit - Frühstück, das im Büffet fehlende Omelette wurde extra nachträglich zubereitet und an den Tisch gebracht, so noch nicht erlebt! :-) Danke nochmal.

- WIFI auf dem Zimmer zeitweise nicht verfügbar! - Wasser im Spa Bereich kalt... - Bedienung im Restaurant (Adrian?) sehr unfreundlich